Frequently Asked Questions
MailPop is a weekly letter personally addressed to kids and delivered to their mailbox. We will send your child every week a beautiful, educational letter with a fun surprise to enhance each week's theme. On the back of each letter is an activity sheet to keep the kids engaged and continue the fun! Our mission is to spark kids’ intellectual curiosity and help create the love of learning and reading. Our content is powered by Encyclopedia Britannica Kids
Once a week.
MailPop letters are perfect for kids aged 5-10 years old. They are perfect to read to or with your child.
Month to Month - 4 Letters for $6 per week (Billed at $24/month) - Cancel anytime
3 Month Plan - 12 Letters for $5.50 per week (Billed at $22.00/month)
6 Month Plan - 24 Letters for $5 per week (Billed at $20.00/month)
12 Month Plan - 52 Letters for $4.50 per week (Billed at $18/month)
Younger children will need support with reading the envelope content. As your child’s reading skills improve, they will be excited to read more of it themselves. Older children may be able to read it all by themselves.
Throughout our development process, we have collaborated closely with a panel of parents and educators who have direct experience working with children in our target age range. We also test our letters directly with children and incorporate their feedback to ensure maximum fun and engagement. All of our written content is provided by our award-winning partner Encyclopedia Britannica Kids.
You can update the address information in your online customer account by logging into your account and doing the following:
1. Login to your account Navigate to the 'My Account' page
2. Enter your updated address and any other relevant information
3. Click on "Update Info"
Our Customer Care Team can also update the address for you. Please email us at email@example.com and tell us your name, child's name, current address on file and new address. Once we receive this information, we will update the address for the next weekly mailing.
No problem. Just login, go to manage my account and edit your credit card info before your next monthly payment.
If you have purchased a Monthly MailPop plan where we bill you on a monthly basis, you can cancel your MailPop plan through your online account at any time.
You can cancel a monthly or auto-renewing subscription anytime after the initial prepaid term (1 month, 3 month, etc) has been completed.
- Auto-renewing subscriptions (pay every 3, 6, or 12 months) can have the renewal feature turned "off" at any time so that after the current prepaid term is complete, it will not renew. Auto-renewing 3-month, 6-month, or 12-month subscriptions cannot be cancelled.
- Termed subscriptions (3-, 6-, or 12-month terms) are not eligible for cancellation - these subscriptions will expire after the original term is complete. However, plans can be transferred to another child. If there is no one to assign it to, we can assign it to a child in need.
Yes, you definitely can send a MailPop plan to someone as a gift. Just check the 'is this a GIFT' option and fill out the Recipient's name, email address and a personalized gift message.
Shipping of MailPop is free in the U.S. For international shipping there would be an additional cost of $1.20 per letter.
Once enrolled, your MailPop plan will start and you will receive your first letter within 10 business days in the United States and may take longer for our international shipping.
We accept all major credit cards including: Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay credit and debit cards. We also accept PayPal.
Yes, we ship anywhere that the United States Postal Service is available to ship to. Please note that all of our content is in English. Shipping is FREE for all U.S. domestic customers. For international shipping there would be an additional cost of $1.20 per letter.
No, only one coupon code can be applied to each order. Coupon code(s) cannot be combined with any other offers and/or applied retroactively to previously placed orders.
We charge sales tax based on the shipping address for most states. Taxes will be calculated at checkout.
If you have purchased a 3, a 6, or 12-month MailPop plan the plan is automatically set to renew. You will receive notification before your plan ends if you would like to opt out of renewing. To check if your plan is set to automatically renew, log into My Account. If you were gifted a plan, we offer renewal plans that allow you to continue receiving new packages for your plan. Please email us at: firstname.lastname@example.org for renewal options.
Your MailPop plan end date will appear in your account. Log into your account to check when your plan expires.
MailPop was founded by a husband and wife team who wanted to create a fun and engaging way for children to learn new topics and develop the love of reading. Please read our About Us page for more info.
You can contact us via email at: email@example.com. We look forward to hearing your feedback and suggestions.
No, you will need to assemble the paper craft toy and it should be another fun activity for kids to do. Please note younger kids might need some help assembling the toy.
You can use clear tape or standard white glue, a liquid glue stick or fast drying glue can be used for the assembly. We recommend super glue only for experienced builders or after a good amount of practice.
No, MailPop gift cards do not expire. However, please note that gift cards cannot be exchanged for cash or replaced if lost or stolen.