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Frequently Asked Questions

What is MailPop?


MailPop is a weekly letter personally addressed to kids and delivered to their mailbox. We will send your child every week a beautiful, educational letter with a fun surprise to enhance each week's theme. On the back of each letter is an activity sheet to keep the kids engaged and continue the fun! Our mission is to spark kids’ intellectual curiosity and help create the love of learning and reading. Our content is powered by Encyclopedia Britannica Kids.




How often will we receive a letter from MailPop?


Once a week.




What age group is best suited for MailPop letters?


MailPop letters are perfect for kids aged 5-10 years old. They are perfect to read to or with your child.




What MailPop plans do you offer?


Month to Month - 4 Letters for $6 per week (Billed at $24/month) - Cancel anytime 3 Month Plan - 12 Letters for $5.50 per week (Billed at $22.00/month) 6 Month Plan - 24 Letters for $5 per week (Billed at $20.00/month) 12 Month Plan - 52 Letters for $4.50 per week (Billed at $18/month)




What level of reading is needed?


Younger children will need support with reading the envelope content. As your child’s reading skills improve, they will be excited to read more of it themselves. Older children may be able to read it all by themselves.




How did you develop the content and materials for MailPop?


Throughout our development process, we have collaborated closely with a panel of parents and educators who have direct experience working with children in our target age range. We also test our letters directly with children and incorporate their feedback to ensure maximum fun and engagement. All of our written content is provided by our award-winning partner Encyclopedia Britannica Kids.




How can I update the address associated with my MailPop plan if I move?


You can update the address information in your online customer account by logging into your account and doing the following: ​

  1. Login to your account
  2. Navigate to the 'My Account' page
  3. Enter your updated address and any other relevant information
  4. Click on "Update Info" ​
Our Customer Care Team can also update the address for you. Please email us at help@mailpop.com and tell us your name, child's name, current address on file and new address. Once we receive this information, we will update the address for the next weekly mailing.




My credit card has expired (or is about to) - What should I do?


No problem. Just login, go to manage my account and edit your credit card info before your next monthly payment.




Can I cancel my MailPop plan and get a refund?


If you have purchased a Monthly MailPop plan where we bill you on a monthly basis, you can cancel your MailPop plan through your online account at any time. ​ Prepaid plans and the 3, 6, and 12 month plans are not refundable but can be transferred to another child. If there is no one to assign it to we can assign to a child in need.




Can I give a MailPop plan as a gift?


Yes, you definitely can send a MailPop plan to someone as a gift. Just go to GIVE A GIFT fill out the Recipient's name, email address and a personalized gift message.




How much does shipping cost?


Shipping of MailPop is free.




How soon after I place my order will my MailPop plan start?


Once enrolled, your MailPop plan will start and you will receive your first letter within 10 business days in the United States and may take longer for our international shipping.




What payment methods do you accept?


We accept all major credit cards including: Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay credit and debit cards. We also accept PayPal.




Can MailPop be delivered outside the U.S.?


Yes, we ship anywhere that the United States Postal Service is available to ship to. Please note that all of our content is in English. Shipping is FREE for all U.S. domestic and international customers.




Can I apply more than one coupon code to my order?


No, only one coupon code can be applied to each order. Coupon code(s) cannot be combined with any other offers and/or applied retroactively to previously placed orders.




Do you charge sales tax?


We charge sales tax based on the shipping address for most states. Taxes will be calculated at checkout.




My MailPop plan is about to end, how can I continue it?


If you have purchased a 3, a 6, or 12-month MailPop plan the plan is automatically set to renew. You will receive notification before your plan ends if you would like to opt out of renewing. To check if your plan is set to automatically renew, log into My Account. If you were gifted a plan, we offer renewal plans that allow you to continue receiving new packages for your plan. Please email us at: help@mailpopkids.com for renewal options.




How can I tell when my MailPop plan will end?


Your MailPop plan end date will appear in your account. Log into your account to check when your plan expires.




Who are the people behind MailPop?


MailPop was founded by a husband and wife team who wanted to create a fun and engaging way for children to learn new topics and develop the love of reading. Please read our About Us page for more info.




How do I contact MailPop?


You can contact us via email at: help@mailpopkids.com. We look forward to hearing your feedback and suggestions.




What is your Privacy Policy?


MailPop is dedicated to protecting your privacy and safeguarding your information. Please read our Privacy Policy for more information.




Do the paper craft 3D toys come assembled?


No, you will need to assemble the paper craft toy and it should be another fun activity for kids to do. Please note younger kids might need some help assembling the toy.




What kind of glue should be used for the assembly of the paper craft 3D toys?


You can use clear tape or standard white glue, a liquid glue stick or fast drying glue can be used for the assembly. We recommend super glue only for experienced builders or after a good amount of practice.




How can I redeem my MailPop gift card?


It's really easy! Go to https://www.mailpopkids.com/redeem-gift-card, select the MailPop plan you want to purchase and click 'Activate Now'. Select 'Redeem a gift card' in the payment section of the checkout and enter your gift card number. Please note, if your gift card balance doesn't cover the cost of the MailPop plan you would like, you will need to pay the difference in price.




Can my MailPop gift card expire?


No, MailPop gift cards do not expire. However, please note that gift cards cannot be exchanged for cash or replaced if lost or stolen.